Stationary Beacon shows "No Connection" on Dashboard

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Asab
Posts: 1
Joined: Wed Jan 19, 2022 11:52 am

Stationary Beacon shows "No Connection" on Dashboard

Post by Asab »

Problems my beacon is having:
1- Shows no connection to the dashboard
2- LED1 lights up despite being charged for more than 2 hours. Turns dark for awhile until I plug it in again and the LED1 lights up as well.


Note:
I used different USB cables for connection even though the cable could be used for the modem and different beacons.
I used different laptops.
The dip switches are in the right positions. DFU = OFF, POWER = ON.
I pressed restart once before connection. (I tried after connection just to see if it works)

Is this beacon faulty?

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admin
Site Admin
Posts: 376
Joined: Tue Jan 26, 2016 7:06 pm
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Re: Stationary Beacon shows "No Connection" on Dashboard

Post by admin »

Asab wrote:
Wed Jan 19, 2022 12:06 pm
Problems my beacon is having:
1- Shows no connection to the dashboard
2- LED1 lights up despite being charged for more than 2 hours. Turns dark for awhile until I plug it in again and the LED1 lights up as well.


Note:
I used different USB cables for connection even though the cable could be used for the modem and different beacons.
I used different laptops.
The dip switches are in the right positions. DFU = OFF, POWER = ON.
I pressed restart once before connection. (I tried after connection just to see if it works)

Is this beacon faulty?

Hello,

Here are few links that shall help:
- https://youtu.be/JmVjpypEc04 - check one by one that none of them are in your case
- https://youtu.be/9UsnlhJ34Qw - about charging

It is very unlikely that your beacon doesn't work, because 100% of them are tested before the shipment. Thus, please, check the two links above.

Additionally:
- Have you succeeded with other beacons? With modem?

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admin
Site Admin
Posts: 376
Joined: Tue Jan 26, 2016 7:06 pm
Contact:

Re: Stationary Beacon shows "No Connection" on Dashboard

Post by admin »

admin wrote:
Thu Jan 20, 2022 2:57 pm
Asab wrote:
Wed Jan 19, 2022 12:06 pm
Problems my beacon is having:
1- Shows no connection to the dashboard
2- LED1 lights up despite being charged for more than 2 hours. Turns dark for awhile until I plug it in again and the LED1 lights up as well.


Note:
I used different USB cables for connection even though the cable could be used for the modem and different beacons.
I used different laptops.
The dip switches are in the right positions. DFU = OFF, POWER = ON.
I pressed restart once before connection. (I tried after connection just to see if it works)

Is this beacon faulty?

Hello,

Here are few links that shall help:
- https://youtu.be/JmVjpypEc04 - check one by one that none of them are in your case
- https://youtu.be/9UsnlhJ34Qw - about charging

It is very unlikely that your beacon doesn't work, because 100% of them are tested before the shipment. Thus, please, check the two links above.

Additionally:
- Have you succeeded with other beacons? With modem?


BTW, after you really tried all the easier options above, you can simply reflash the SW in the DFU mode following the steps from the Operating Manual.

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