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Hedgehog disappears after creating service zones

Posted: Fri Apr 02, 2021 5:14 pm
by bulanov416
Hi, I was hoping to get some help setting up service zones. I set up my map with two submaps and 6 beacons, and the hedgehog appears and tracks perfectly. However, as soon as I add a service zone, the hedgehog stops tracking, flashes orange for a few seconds, and disappears. What can I do to create service zones without losing the hedgehog?

Thanks!

Re: Hedgehog disappears after creating service zones

Posted: Wed Apr 14, 2021 8:24 pm
by smoker77
Hello,

Please give us some more information.
What system do you use - IA or NIA?
Can you share screenshot of the dashboard when mobile beacon is tracking and when it stops tracking after adding service zones?
Also please send us a file generated by 'Save map' button in dashboard.
Note that after adding service zones in IA you should freeze the map again for changes to take effect.