Hedgehog disappears after creating service zones

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bulanov416
Posts: 1
Joined: Fri Apr 02, 2021 4:51 pm

Hedgehog disappears after creating service zones

Post by bulanov416 »

Hi, I was hoping to get some help setting up service zones. I set up my map with two submaps and 6 beacons, and the hedgehog appears and tracks perfectly. However, as soon as I add a service zone, the hedgehog stops tracking, flashes orange for a few seconds, and disappears. What can I do to create service zones without losing the hedgehog?

Thanks!

smoker77
Posts: 366
Joined: Sat Feb 06, 2016 4:03 pm

Re: Hedgehog disappears after creating service zones

Post by smoker77 »

Hello,

Please give us some more information.
What system do you use - IA or NIA?
Can you share screenshot of the dashboard when mobile beacon is tracking and when it stops tracking after adding service zones?
Also please send us a file generated by 'Save map' button in dashboard.
Note that after adding service zones in IA you should freeze the map again for changes to take effect.

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