Error durint modem firmware upgrade

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julien
Posts: 4
Joined: Mon Nov 30, 2020 5:54 pm

Error durint modem firmware upgrade

Post by julien »

Hello

I just received a Super-NIA-3D Indoor Navigation starter kit.
I installed Dashboard 6.24 and I managed to upgrade the firmware of all beacons, but I get this error message for the modem
Error during firmware uploading execution

when I chose 2020_10_06_modem_hw51_sw6_240_915.hex

What's wrong ? what should I do ?

Alexander_Marvelmind
Posts: 36
Joined: Tue Mar 20, 2018 12:46 pm

Re: Error durint modem firmware upgrade

Post by Alexander_Marvelmind »

Hello, please use DFU SW update for the first time you upgrade the Modem HW v5.1 But, please, make sure you have exactly HW v5.1 version, and not HW v4.9 Otherwise, wrong SW may kill the device in the worst case scenario.

After that update, you can use regular hex update (via Dashboard) for future updates.

Therubic
Posts: 1
Joined: Tue Dec 15, 2020 8:27 am

Re: Error durint modem firmware upgrade

Post by Therubic »

Hey,
I just received my beacons and trying to get them up and running. I got the following error message when updating the firmware for the Modem HW v5.1 915. I am attaching the error message.
What should I do? Should I go through the above procedure? :?
Attachments
modem.PNG
modem.PNG (8.82 KiB) Viewed 851 times

Alexander_Marvelmind
Posts: 36
Joined: Tue Mar 20, 2018 12:46 pm

Re: Error durint modem firmware upgrade

Post by Alexander_Marvelmind »

Hello,
Please do the DFU programming for the first time you use Modem HW v5.1.
DFU programming process described in details in the Operating Manual - https://marvelmind.com/pics/marvelmind_ ... manual.pdf - SW update chapter.

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