Can't finish the installation process exe of Dashboard in window X64 system

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TK Cheng
Posts: 1
Joined: Mon Mar 09, 2020 12:54 pm

Can't finish the installation process exe of Dashboard in window X64 system

Post by TK Cheng »

Hi

This is TK from Hong Kong.

I just bought the package of
- 1 x Starter Set HW v4.9-IMU-NIA
- 1 x Beacon HW v4.9

Today I try to start at the beginning.
After I download the latest version of Dashboard of .msi, but I can't finish the installation process like the attached photo.(https://drive.google.com/file/d/1XoreLG ... sp=sharing)

Please advice.
Image

smoker77
Posts: 322
Joined: Sat Feb 06, 2016 4:03 pm

Re: Can't finish the installation process exe of Dashboard in window X64 system

Post by smoker77 »

Hello,

According to your screenshot, installation is stopped on driver install stage.
Driver is installing in separate window, you can try to open it by selecting it in taskbar (see attached screenshot).
Maybe this window is waiting the 'OK' click.
If this window cannot be opened, try install dashboard with disabled driver installation and then install driver from here:
https://marvelmind.com/pics/stm32_vcp.zip
Attachments
dashboard_install_problem.PNG
dashboard_install_wo_driver.PNG
dashboard_install_wo_driver.PNG (10.04 KiB) Viewed 5481 times

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